PRIVACY POLICY

PRIVACY POLICY

Fresh Clean Wave®️ - A Brand of Clean and Fresh LLC., and, or Clean and Fresh LLC.

Effective Date: 05/01/2025

1. Introduction

Fresh Clean Wave®️, a brand of Clean and Fresh LLC ("we," "us," or "our") operates the website https://thecleanfresh.com (the "Service"). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information We Collect

We collect various types of information to provide and improve our Service:

Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to:

Email address

First and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Payment information for services

Usage Data: We may collect information on how the Service is accessed and used, including your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, time and date of visits, time spent on pages, and other diagnostic data.

SMS/Text Messaging Data: When you opt-in to receive text messages from us, we collect your mobile phone number and consent preferences.

3. SMS/Text Messaging Program

Program Name: Fresh Clean Wave®️ Cleaning Service Updates

Program Description: By opting in, you will receive appointment reminders, service updates, promotional offers, and cleaning-related tips via SMS.

Opt-Out Instructions: You can cancel the SMS service at any time by texting "STOP" to our number. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

Rejoining Instructions: To rejoin after opting out, sign up as you did initially, and we will resume sending SMS messages to you.

Help Instructions: If you experience issues with the messaging program, reply with "HELP" for assistance or contact us at [email protected] or (803) 760-3415.

Important SMS Disclaimers:

Carriers are not liable for delayed or undelivered messages

Message and data rates may apply for messages sent to you from us and to us from you

Message frequency varies based on your service schedule and preferences

4. Use of Data

We use the collected data for various purposes:

To provide and maintain our cleaning services

To notify you about changes to our Service

To allow you to participate in interactive features of our Service

To provide customer support

To gather analysis to improve our Service

To monitor usage of our Service

To detect, prevent and address technical issues

To send appointment reminders and service updates

To process payments for our services

5. SMS Data Protection - GoHighLevel A2P Compliance

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services required for SMS delivery.

6. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Fresh Clean Wave®️'s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

We need to perform a contract with you

You have given us permission to do so

The processing is in our legitimate interests and it's not overridden by your rights

To comply with the law

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

9. How We Share Your Information

We may share your personal information in the following circumstances:

With service providers who assist us in operating our business

To comply with legal obligations

To protect and defend our rights or property

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

10. Security of Data

The security of your data is important to us. We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction.

11. Your Data Protection Rights

You have certain data protection rights, including:

The right to access, update or delete your personal information

The right of rectification

The right to object to processing

The right of restriction

The right to data portability

The right to withdraw consent

12. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]

By visiting: thecleanfresh.com/contact

By phone: (803) 760-3415